If any of this sounds familiar, we should talk.
We are usually called in by Tamworth and New England businesses with 20-50 staff when one or more of these is happening.
Your IT person isn't keeping up.
Tickets pile up, problems repeat, and security has been on the backlog for months. Your business has outgrown break-fix support.
The team is wasting time on IT.
Slow logins, dropping Wi-Fi, Outlook acting up. The hours add up, and your people are not paid to be IT support.
Microsoft 365 is a mess.
Users in the wrong groups, MFA half-rolled-out, ex-staff still licensed, no backup, no Conditional Access. Working but fragile.
Cyber security feels risky.
You read about another breach every week. You know you are exposed. You are not sure what "Essential 8" means but you suspect you are not aligned to it.
Out-of-town offices, farms or studs are isolated.
Properties without proper fibre. Staff stuck with poor video calls, slow systems, dodgy backups. SD-WAN with Starlink failover is the answer.
Phones are frustrating.
Old PBX nobody understands. Mobile staff using personal phones. You are paying too much for too little.
Compliance deadlines are coming.
Privacy Act amendments and AML/CTF Tranche 2 commence 1 July 2026. Your sector is in scope and nobody internally is across it.
You can't get answers.
Your provider is hard to reach, slow to call back, or just keeps quoting more work. You want a straight answer, in plain English.
What proper IT looks like for a 20-50 staff business in New England.
One Australian team, one monthly cost, every part of your IT properly managed.
Managed IT support
24/7 monitoring, helpdesk, patching and proactive maintenance — so things break less, and when they do, we have already started fixing them.
- Australian helpdesk Mon-Fri 8am-6pm
- 24/7 monitoring and alerting
- Patch management and Windows updates
- Hardware lifecycle and warranty
- Onboarding and offboarding for staff
- Documented IT for your business
Cyber security
Endpoint detection, email security, MFA, Conditional Access, application control and security awareness training — built around the ACSC Essential 8 baseline.
- Microsoft Defender for Business
- Entra ID Conditional Access and MFA
- Application control and patching
- Phishing simulations + staff training
- Backup of Microsoft 365 (15-yr retention)
- Security awareness reporting
Microsoft 365 support
Microsoft 365 Business Premium properly configured: Outlook, Teams, OneDrive, SharePoint, Defender, Entra. Migrations from Google Workspace or older Exchange tenants done right.
- Tenant audit and licence rationalisation
- SharePoint and OneDrive setup
- Teams telephony
- Migrations from Google or older M365
- Copilot governance and rollout
- SMTP Basic Auth retirement (Dec 2026)
Business phones
Replace the old PBX. Microsoft Teams Phone or 3CX hosted, mobile apps, call recording, IVR, and reception that actually works. Local 02 6 numbers retained.
- Microsoft Teams Phone or 3CX
- Number porting (keep your 02 numbers)
- Mobile apps for the team
- Call recording and reporting
- AI call transcription (optional)
- SIP trunking via tier-1 AU carriers
Office Wi-Fi & SD-WAN
Properly designed business-grade Wi-Fi for your Tamworth office, plus SD-WAN combining NBN, Starlink and 4G/5G for properties without proper fibre.
- UniFi network design and install
- VLANs, guest Wi-Fi, BYOD
- NBN Business + Starlink failover
- SD-WAN for farms and studs
- 4G/5G automatic failover
- Network monitoring and alerts
Backup & disaster recovery
Microsoft 365 backup with 15-year retention, server image backups, off-site replication, and quarterly test restores so you know it works when you need it.
- Microsoft 365 + SharePoint backup
- Server and endpoint image backup
- Immutable, ransomware-resistant copies
- Quarterly tested restores
- RPO/RTO documented
- Reporting in monthly review
Built for the way New England businesses actually work.
We work with businesses across the region. Each industry has its own quirks. We have ours sorted.
Allied health, medical, dental, aged care
Privacy Act and My Health Records Act compliance, Best Practice / Medical Director / Dentrix support, Defender for Endpoint, Conditional Access for clinicians, secure pathology integrations.
Equine veterinary, studs, breeders
Reliable connectivity for properties off the fibre footprint. SD-WAN with Starlink + 4G failover, ruggedised Wi-Fi for stables and yards, secure access for visiting vets and clients.
Legal and accounting
AML/CTF Tranche 2 readiness for 1 July 2026 commencement. Conflict-aware document storage, MyOB / Xero integrations, Microsoft Purview labelling for sensitive client data.
Agriculture, grain, mining services
Farm and feedlot connectivity, IoT sensor support, GPS and tracking integration, ruggedised devices for operations, business continuity through severe weather.
Education, training, UNE Tamworth campus
Identity and access management, secure student/staff Wi-Fi separation, VLE/LMS integration, faculty device management, audio-visual classrooms.
Regional services and government
Compliance-ready cyber security for Local Government and shires, business continuity for council services, FOI-ready records management, secure remote access.
Towns we serve in New England.
Remote support is instant. On-site visits are arranged when needed — without a Sydney travel surcharge.
Aligned to the ACSC Essential 8.
The Australian Cyber Security Centre's Essential 8 is the baseline AyeTech engineers run to. Insurance underwriters and most enterprise procurement teams now ask for it.
Pricing — published, not negotiated.
Per user per month. Australian dollars, ex GST. We publish our pricing because businesses with 20-50 staff deserve to know what they are paying for.
For smaller teams getting properly managed for the first time.
- Australian helpdesk
- 24/7 monitoring
- Patch management
- Antivirus and email security
- Hardware lifecycle
- Quarterly account review
For growing businesses (20-50 staff) that need security taken seriously.
- Everything in Essential
- Microsoft Defender for Business
- Microsoft 365 backup
- Conditional Access + MFA
- Security awareness training
- Monthly account review
For compliance-driven businesses (legal, medical, accounting, real estate).
- Everything in Professional
- Defender for Endpoint Plan 2
- Microsoft Purview labelling
- Dedicated account manager
- Privacy Act & AML/CTF support
- 24/7 priority support
No setup fees on 12-month agreements. Pricing locked for the agreement term. Volume pricing for 50+ seats.
How it works.
Four steps from first call to fully managed, usually inside three weeks.
Free 30-min IT review
Phone or video. Senior engineer. We review your environment, security posture, M365, backups, phones. You get a written summary.
Transparent quote
Per-user pricing, no hidden fees. We tell you exactly what we will do, what we will manage, and what stays in-house.
Onboarding
Discovery, documentation, security baseline, monitoring deployment. Zero downtime, no disruption to staff.
Properly managed
Daily monitoring. Monthly reviews. Continuous improvement. You stop thinking about IT and run your business.