Eight questions to ask about your current IT provider.

If you answer "no" or "not sure" to three or more of these, it is time to talk to us.

1
Are tickets resolved on first response?

Or do issues bounce around for days, with each engineer asking the same questions?

2
Is your Microsoft 365 tenant properly secured?

Conditional Access, MFA on every account, no ex-staff still licensed, Defender deployed, backups in place?

3
Do you have tested backups?

When was the last time your provider ran a restore test? If you don't know, the answer is "no".

4
Are you aligned to the ACSC Essential 8?

If insurance underwriters or enterprise clients ask, can you answer with evidence — not promises?

5
Is your security ready for 1 July 2026?

Privacy Act amendments and AML/CTF Tranche 2 commence then. Mandatory MFA Phase 2 in Entra ID kicks in too. Is anyone on top of it?

6
Do you get a monthly account review?

Not a ticket count — a real conversation about what is working, what is not, and what is coming up.

7
Is the pricing transparent?

Per-user, ex-GST, in writing. Or is it a moving target with surprise project fees?

8
Are you talking to Australians?

Or is the helpdesk routed to an offshore call centre at 6pm Sydney time?

Side-by-side: what good IT looks like.

An honest comparison. We are not the right fit for everyone — but if your provider does not deliver this, we should talk.

CapabilityAyeTechAverage MSP
Pricing transparencyPublished per-user — $149 / $199 / $299Quote-only, varies by interaction
HelpdeskAustralian, Mon-Fri 8am-6pm AEST + 24/7 criticalOften offshore after hours
First-response timeUnder 15 minutes (target)4-24 hours (industry avg)
Microsoft 365 managementTenant audit, licence rationalisation, Defender, Conditional Access, MFA, backup all includedOften "we set it up" with minimal ongoing tuning
Cyber security baselineACSC Essential 8 aligned, evidencedAntivirus + backup, may not align to E8
Backup testingQuarterly tested restores, RPO/RTO documented"It runs" — last test unknown
Security awareness trainingIncluded on Professional + Enterprise tiersOften a paid add-on
Compliance support (Privacy Act, AML/CTF)Included on Enterprise; advisory across all tiersUsually out of scope
Account reviewMonthly (Professional / Enterprise) or quarterly (Essential)Annual or on-request
OnboardingThree weeks, structured, zero downtimeVariable, often disruptive
Setup fees$0 on 12-month agreements$1,500-$5,000 typical
Pricing locksHeld for term of agreementAnnual increases standard

"Average MSP" rows reflect the AyeTech team's 6 years of switching businesses from other providers — not a specific named competitor.

How switching works.

Three weeks. Zero downtime. Your team rarely notices.

1

Free 30-min review

Senior engineer reviews your current setup. Honest read on what your provider is doing well and where the gaps are. Written summary. No pressure.

2

Documentation week

We map your environment, licences, contracts and any work in flight. We help you read your current contract for cleanest exit.

3

Security baseline week

Defender, MFA, Conditional Access, backup, monitoring deployed in parallel. Existing setup keeps running. Zero disruption to staff.

4

Cutover

We take over support. Previous provider paid out cleanly. Day-to-day does not change for your team — except now things actually work.

Pricing — published, not negotiated.

Per user per month, AUD, ex GST. Same pricing in Ballina, Tamworth, Byron Bay or Sydney.

Essential
$149 / user / month

For smaller teams getting properly managed for the first time.

  • Australian helpdesk
  • 24/7 monitoring
  • Patch management
  • Antivirus + email security
  • Hardware lifecycle
  • Quarterly review
Get started
Most popular
Professional
$199 / user / month

For businesses (20-50 staff) that need security taken seriously.

  • Everything in Essential
  • Microsoft Defender for Business
  • Microsoft 365 backup
  • Conditional Access + MFA
  • Security awareness training
  • Monthly review
Get started
Enterprise
$299 / user / month

For compliance-driven businesses (legal, medical, accounting, real estate).

  • Everything in Professional
  • Defender for Endpoint Plan 2
  • Microsoft Purview labelling
  • Dedicated account manager
  • Privacy Act + AML/CTF support
  • 24/7 priority support
Get started

Common questions about switching.

How do I switch IT providers without disrupting our business?
AyeTech runs a structured 3-week onboarding designed to switch with zero downtime. Week 1 is documentation and discovery — we map your environment, users, licences, contracts and any work in flight. Week 2 is the security baseline — Defender, MFA, Conditional Access, backup, monitoring deployed in parallel to your existing setup. Week 3 is cutover — we take over support, your previous provider is paid out cleanly, and your team's day-to-day does not change.
What does the free 30-minute IT review include?
A 30-minute phone or video call with a senior AyeTech engineer. We review your current IT setup, what your existing provider is doing well, where the gaps are, and what proper management would change. Written summary. Transparent quote. Zero sales pressure.
Do I need to give notice to my current IT provider before talking to you?
No. The conversation is free and confidential. Most businesses we work with have not given notice when we first speak. We will help you read your current contract, identify the notice period, and time the switch so it costs nothing extra.
What is your pricing?
$149 per user per month for Essential, $199 for Professional, $299 for Enterprise. AUD, ex GST. No setup fees on 12-month agreements. Pricing held for the term of the agreement.
What if my current contract is locked in?
Most managed IT contracts have a defined termination clause. We help you identify it, advise on the cleanest exit, and align our onboarding with your existing notice period. We do not start charging until we are actively managing your environment.
Do you take over our existing tools or rip and replace?
We take over what works and replace what does not. Microsoft 365 Business Premium is the standard we run for 20-50 person businesses, plus Microsoft Defender, Entra ID Conditional Access, Microsoft 365 backup, our RMM tooling, and standard documentation. If your existing antivirus, backup or RMM is sub-standard, we replace it. If your existing M365 tenant just needs tuning, we tune it.
Are you Australian-owned?
Yes. AYE TECHNOLOGIES PTY LTD trading as AyeTech, ABN 70 643 554 438. Australian-owned, Australian helpdesk, Australian engineers. Mon-Fri 8am-6pm AEST plus 24/7 critical-issue cover.